Allied Health Services – Terms and Conditions of Service

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1. Purpose

These Terms and Conditions outline the agreement between the participant (or their representative) and Walking In Life Chatswood Pty Ltd (“the Provider”) for the provision of allied health services.

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2. Consent to Assessment and Treatment

• The participant provides consent for assessment and treatment to be carried out by a qualified allied health professional.

• The participant may withdraw consent at any time.

• The treating therapist will explain the purpose, nature, risks, and expected outcomes of treatment before it begins.

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3. Appointment and Attendance

• Participants are required to arrive on time for scheduled appointments.

• Appointments cancelled or rescheduled with less than 24 work hours’ notice may incur a cancellation fee.

• If a participant fails to attend without notice, the full service fee may apply.

 

4. Fees and Billing

• Fees are set according to the current Support at Home / NDIS pricing arrangements or relevant funding agreement.

• Invoices will be issued after each service or as per contract terms.

• Payment terms are as stated on the invoice unless covered by a funding body.

 

5. Confidentiality and Privacy

• Personal data may be stored securely using cloud-based systems, which may host information on servers located outside Australia, under strict security and compliance controls.

• Participants have the right to access and correct their information at any time by submitting a written request.

 

6. Communication and Coordination

• Information may be shared with other health professionals, coordinators, or relevant stakeholders to ensure quality and continuity of care.

 

7. Risk and Responsibility

• The participant agrees to follow the professional advice and safety instructions provided by the therapist during and after treatment.

• The provider accepts no responsibility for adverse outcomes resulting from non-compliance with treatment advice.

 

8. Feedback and Complaints

• Participants are encouraged to provide feedback on their service experience.

• Complaints can be lodged directly with the company via email or phone, and will be managed according to the Feedback and Complaints Policy.

• If unresolved, participants may escalate to the Aged Care Quality and Safety Commission or NDIS Quality and Safeguards Commission, as applicable.

 

9. Consent to Data Handling

• The participant acknowledges that service records, clinical notes, and reports may be stored electronically and accessed by authorized staff for coordination, reporting, and auditing purposes.

• The participant confirms they have read and agree to the company’s Privacy Policy.