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Privacy Policy

Walking in Life Chatswood Pty Ltd

Last updated: October 2025

 

1. Our Commitment to Your Privacy

Walking in Life Chatswood Pty Ltd (“Walking in Life”, “we”, “our”, or “us”) provides allied health and wellbeing services with professionalism and care.
We are committed to protecting your privacy and ensuring your personal information is handled lawfully, securely, and respectfully.

We comply with:

  • The Privacy Act 1988 (Cth);

  • The Australian Privacy Principles (APPs); and

  • The Health Records and Information Privacy Act 2002 (NSW) (“HRIP Act”), where applicable.

Our privacy approach is based on transparency, respect, and accountability.

 

2. What Information We Collect

To deliver and manage our services, we may collect the following information:

  • Personal details – your name, contact information, address, and date of birth.

  • Health information – assessments, reports, care notes, or provider details.

  • Administrative and billing information – payment and Medicare details.

  • Employment-related data – qualifications, work history, and reference checks (for staff, contractors, and volunteers).

  • Sensitive information – such as racial or ethnic origin, health status, or criminal background, collected only when necessary and with consent.

 

3. How and Where We Collect Your Information

We primarily collect information directly from you during service delivery or communication.
In some cases, we may collect information from:

  • Your authorised representative or next of kin;

  • Healthcare or allied health professionals;

  • Government agencies such as Centrelink or Services Australia;

  • Referees, background check providers, or educational institutions; and

  • Publicly available sources (e.g. LinkedIn, official registers).

All information is stored securely in password-protected electronic systems, and limited paper records are stored in locked facilities.
Some administrative data may be processed using secure cloud systems hosted outside Australia, governed by strict privacy compliance standards.

 

4. Why We Collect and Use Your Information

We collect and use your information to:

  • Provide safe, appropriate, and effective services;

  • Communicate with you, your family, or authorised representatives;

  • Manage billing, accounts, and administrative processes;

  • Ensure service quality, compliance, and improvement;

  • Recruit, manage, and support staff and contractors; and

  • Meet legal, professional, and reporting obligations.

We may also use information for research, training, or marketing purposes — but only with your consent.

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5. Handling of Sensitive Information

Walking in Life Chatswood Pty Ltd will only collect, use, or disclose Sensitive Information where:

  • You have provided explicit consent and it is necessary for our operations;

  • Required or authorised by law; or

  • Permitted under a general or health situation defined by the Privacy Act 1988 (Cth).

Sensitive Information is always stored and handled with heightened confidentiality.

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6. Disclosure of Information

We may disclose your information when required to provide or support our services. This may include disclosure to:

  • Allied health or medical professionals involved in your care;

  • Service partners, contractors, or business support providers;

  • IT, payroll, or administrative system providers;

  • Government, regulatory, or law enforcement agencies; and

  • Professional advisers such as auditors or lawyers.

We do not sell or rent personal information.
Sensitive Information will only be disclosed with your consent or as permitted or required by law.

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7. Your Choices and Control

You may, where lawful and practical, interact with us anonymously or under a pseudonym (e.g. for general enquiries).
However, full identification may be necessary to provide services or meet legal requirements.

You can opt out of marketing communications at any time by contacting legal@walkinginlife.com.au

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8. Data Protection and Security Measures

We apply strong physical, electronic, and procedural safeguards to protect your information, including:

  • Secure access controls and restricted office areas;

  • Encryption, firewalls, and multi-factor authentication;

  • Antivirus and cybersecurity systems; and

  • Ongoing staff training in privacy and data security.

We may use third-party systems to securely process and manage certain Personal Information, Health Information, and Sensitive Information.
Some administrative or cloud-based services are provided by third-party contractors located outside Australia.
These providers are required to maintain privacy protections equivalent to the Australian Privacy Principles (APPs), and all overseas processing is strictly limited and governed by privacy compliance controls.

Information is retained only as long as required by law or business necessity, after which it is securely destroyed or de-identified.

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9. Accessing, Updating, or Correcting Your Information

You have the right to request access to, or correction of, your personal information.
Requests can be made to legal@walkinginlife.com.au or through your service provider.

We aim to maintain accurate and up-to-date information.
If access is restricted for legal reasons, we will explain the basis and inform you of your right to appeal or complain.

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10. Website and Online Privacy

When visiting our website, limited technical data (such as IP address or browser type) may be collected automatically for performance and security monitoring.

We use cookies and analytics tools (e.g. Google Analytics) to enhance your experience. You can disable cookies, but some features may not function correctly.

Our website may contain links to external sites. We are not responsible for their content or privacy practices.


All online payments are processed through secure third-party gateways, we do not store credit card information.

11. Your Rights Under Privacy Law

You have the right to:

  • Access the personal information we hold about you;

  • Request correction or deletion of inaccurate or outdated data;

  • Withdraw consent to marketing communications; and

  • Lodge a privacy complaint.

 

14. Complaints

If you believe your privacy has been compromised, please contact:

COMPLIANCE/LEGAL Officer

Walking in Life Chatswood Pty Ltd

 Email: legal@walkinginlife.com.au

Include details of your concern and any staff involved, if known. We will respond within a reasonable timeframe and advise on next steps.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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